We joined the RMI/NAB in August 2013 after searching long and hard for a body that would not only help us in our business, but that would also help our customers and give them the reassurance that they would receive a high standard of works to their vehicles, and that if a problem did arise they had help at hand. Yes, there are many organisations on the market claiming all different things but most of them would charge a large amount of money and really all you seemed to get back was a logo, and we felt that a logo did not represent good workmanship. Yes, they looked good on paper and signs and professional, but they did not give us the reassurance that the RMI did.
Retail Motor Industry Federation (RMI) members pride themselves on providing high quality, value-for-money services to the motoring public.
RMI standards help our members serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations.
When you deal with an RMI member you have certain advantages. For instance, if you feel the member has not carried out his obligations to you, and if after direct representation to him you fail to get satisfaction, you can refer the matter to the RMI conciliation and arbitration service.
The National Conciliation Service (NCS) team can answer questions and provide expert independent advice, conciliation and arbitration in relation to RMI members.
Alternatively the NCS can be contacted in writing at:
The National Conciliation Service
Retail Motor Industry Federation
2nd Floor, Chestnut Field House
RMI provides the NCS with a dedicated helpline number: 01788 538317.